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Delivery conditions


- Ordered goods are delivered carraige paid from €750, excl. VAT;
- Transport is done with our own trucks, equipped with a loading crane and/or truck-mounted forklift;
- For every delivery a mileage allowance of €5,00 excl. VAT is charged;
- Orders that are less than €750 excl. VAT will be delivered on the basis of a transport fee of at least €40, excl. VAT, depending on the region;
- For orders that can be delivered elsewhere than at the invoice address or at your depot, an administration fee of €20 excl. VAT will be charged;
- For deliveries that do not have to take place at the invoice address, we ask you to email a photo of the unloading area to prevent mistakes;
- For orders that are less than €750, excl. VAT, and that also need to be delivered elsewhere than at the invoice address or your depot, a cost of minimum €60, excl. VAT will be charged, depending on the region;
- Vernafix BVBA will always inform its costumer’s 2 day before delivery;
- Additional or modified orders can be passed up to 2 working days before the delivery and at latest by 5PM. If possible, the additional orders are still included;
- The unloading of the goods must take place in an easily accessible place and in safe conditions; If we think this is not the case, then the delivery or unloading of the goods will be refused;
- The removing or placing of the goods doesn’t belong to the scope of delivery;
- Plastic packaging is done around some products to protect them during transport. This must be removed by the customer after unloading to prevent heating;
- Some products may not be exposed to sunlight as long as they are not installed. If these regulations aren't 
complied with, Vernafix BVBA can’t be held responsible for possible damage;

Complaints:


- Any damage to the delivered goods must be noted on the delivery noter or be communicated in writing no later than 2 working days after delivery ;
- Photos and the invoice must be send to info@vernafix.be to prove the damage;
- Any replacement of the goods is limited to the delivery of the goods in question;
- The outbreak, repositioning, delivery of building materials and man-hours aren’t reimbursed by Vernafix BVBA;

Important!


Since 2017 we have switched to trucks with trailers equipped with a crane and truck mounted
forklift.

!!!Please make sure that the delivery address is accessible for this combination!!!